Shipping Policy

DLSCOOKING Shipping Policy

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Thank you for shopping at DLSCOOKING! We are dedicated to providing you with high-quality kitchenware and a smooth shipping experience for our international customers. Please review our shipping policy below.

Order Processing Time

We process and prepare all orders for shipment within 3 business days (excluding weekends and holidays) after your payment is confirmed.

Shipping Methods and Delivery Estimates

We partner with reliable international shipping carriers to deliver your orders. Delivery times may vary depending on your location and customs processing.

Estimated Delivery Time: 3 to 14 business days after your order is shipped.

Fastest Delivery: Approximately 3 business days (for major destinations with expedited services).

Longest Delivery: Up to 14 business days (for remote areas or due to customs delays).

Please note that these are estimates and not guarantees. Delivery times may be affected by factors beyond our control, such as customs inspections, weather conditions, or carrier delays.

Shipping Destinations

We currently ship to most countries worldwide. Shipping costs are calculated automatically at checkout based on your location and the weight of your order.

Shipping Costs

Shipping costs are calculated based on the destination country, package weight, and dimensions. The final shipping cost will be displayed before you complete your purchase.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your package's journey.

Customs, Duties, and Taxes

Import Duties and Taxes: For international orders, any applicable customs fees, import duties, or taxes are the responsibility of the customer. These charges are determined by your local customs authorities and are not included in the product price or shipping cost paid to DLSCOOKING.

Customs Declarations: We accurately declare the value of all shipped items as required by international law. We are unable to alter the declared value or mark an item as a "gift."

Address Accuracy

Please ensure your shipping address is complete and accurate during checkout. We are not responsible for orders lost or delayed due to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an address error, reshipping will require additional shipping fees.

Damaged or Lost Packages

Damaged Items: If your items arrive damaged, please contact us immediately at deliangzhong@dlscooking.com within 48 hours of delivery. Include your order number and photos of the damaged product and packaging.

Lost Packages: If your tracking information shows that your package has not moved for an extended period (e.g., over 10 business days past the estimated delivery date), please contact us. We will initiate an inquiry with the shipping carrier on your behalf.

If you have any questions about your order or our shipping policy, please do not hesitate to contact us.

Email: deliangzhong@dlscooking.com

Phone: (307) 222-2418‬

Business Address:
sdwkitchen701 Tillery Street Unit 12 Suite 2180 Austin,TX 78702

Thank you for choosing DLSCOOKING!